AI exposure: First-Line Supervisors of Housekeeping and Janitorial Workers
Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
Reading this score
computed35.4% of this occupation's weighted task load is exposed, which puts First-Line Supervisors of Housekeeping and Janitorial Workers at the 61th percentile of 923 occupations. The capability is largely there. Its average task scores 2.2 out of 4 on what a current system can produce, and the frictions that hold other jobs in place are comparatively weak here.
No single friction dominates this occupation. The strongest is context at 1.58 out of 3 and the weakest is accountability at 0.81, which is a narrow spread. Where nothing structural stands in the way, exposure tracks capability almost directly, and capability is the thing that changes every quarter.
The most exposed thing this job does is Maintain required records of work hours, budgets, payrolls, and other information, at 86.7%. The least is Perform grounds maintenance tasks, at 0.0%. A gap of 86.7% between two parts of the same job is the reason this index publishes at task level. An occupation-wide number would have hidden both.
Within building and grounds cleaning and maintenance occupations, this one is more exposed than most. The median across the 8 roles in the group is 10.8%, and only 0 of them score higher than this. Occupational families are not uniform, and the spread inside them is often wider than the gap between them.
What would move this score. Of 26 tasks, 14 are currently banded exposed, 3 assisted and 9 untouched. For that distribution to shift materially would take systems being given deeper access to the organisation's own records and history, which is already happening. The score is re-computed every quarter against a fresh capability reference, and the change is published rather than quietly applied.
Task by task
26 tasks, O*NET 31.0| Task | Exposed | Assisted | Untouched | Importance | Band |
|---|---|---|---|---|---|
| Maintain required records of work hours, budgets, payrolls, and other information. | 86.7% | 13.3% | 0.0% | 4.16 | exposed |
| Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses. | 86.7% | 13.3% | 0.0% | 4.03 | exposed |
| Plan and prepare employee work schedules. | 73.3% | 26.7% | 0.0% | 4.33 | exposed |
| Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces. | 65.0% | 10.0% | 25.0% | 4.39 | exposed |
| Select and order or purchase new equipment, supplies, or furnishings. | 65.0% | 10.0% | 25.0% | 4.04 | exposed |
| Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment. | 64.2% | 23.3% | 12.5% | 4.14 | exposed |
| Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering. | 55.0% | 20.0% | 25.0% | 4.20 | exposed |
| Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy. | 50.0% | 25.0% | 25.0% | 4.37 | exposed |
| Establish and implement operational standards and procedures for the departments supervised. | 50.0% | 25.0% | 25.0% | 4.29 | exposed |
| Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner. | 50.0% | 25.0% | 25.0% | 4.12 | exposed |
| Recommend changes that could improve service and increase operational efficiency. | 45.0% | 30.0% | 25.0% | 3.81 | exposed |
| Perform financial tasks, such as estimating costs and preparing and managing budgets. | 45.0% | 30.0% | 25.0% | 4.04 | exposed |
| Confer with staff to resolve performance and personnel problems, and to discuss company policies. | 37.5% | 25.0% | 37.5% | 3.98 | exposed |
| Instruct staff in work policies and procedures, and the use and maintenance of equipment. | 26.7% | 23.3% | 50.0% | 4.05 | exposed |
| Investigate complaints about service and equipment, and take corrective action. | 20.0% | 30.0% | 50.0% | 4.07 | assisted |
| Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals. | 16.7% | 33.3% | 50.0% | 3.94 | assisted |
| Screen job applicants, and hire new employees. | 16.7% | 33.3% | 50.0% | 3.81 | assisted |
| Inventory stock to ensure that supplies and equipment are available in adequate amounts. | 13.3% | 11.7% | 75.0% | 4.24 | untouched |
| Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services. | 11.7% | 13.3% | 75.0% | 4.42 | untouched |
| Inspect and evaluate the physical condition of facilities to determine the type of work required. | 11.7% | 13.3% | 75.0% | 4.27 | untouched |
| Check and maintain equipment to ensure that it is in working order. | 11.7% | 13.3% | 75.0% | 4.18 | untouched |
| Direct activities for stopping the spread of infections in facilities, such as hospitals. | 11.7% | 13.3% | 75.0% | 4.14 | untouched |
| Inspect work performed to ensure that it meets specifications and established standards. | 10.0% | 15.0% | 75.0% | 4.36 | untouched |
| Perform or assist with cleaning duties as necessary. | 0.0% | 0.0% | 100.0% | 4.35 | untouched |
| Issue supplies and equipment to workers. | 0.0% | 0.0% | 100.0% | 4.21 | untouched |
| Perform grounds maintenance tasks, such as removing snow and mowing the lawn. | 0.0% | 0.0% | 100.0% | 3.63 | untouched |
Task text and importance ratings sourced from O*NET 31.0. Shares computed. The occupation score is the importance-weighted mean.
Where the score comes from
judgedEvery task is scored through the standardised work activities it maps to. These are this occupation’s averages on the six rubric dimensions. Capability is what AI can do; the other five are what stands in the way.
| Dimension | Mean | Scale |
|---|---|---|
| Capability | 2.15 | 0-4 |
| Embodiment | 1.27 | 0-3 |
| Presence | 1.00 | 0-3 |
| Accountability | 0.81 | 0-3 |
| Context | 1.58 | 0-3 |
| Verification cost | 1.04 | 0-3 |
What this means in practice
Where most of a role's weighted task load is exposed, the work that survives is usually the part of the job nobody wrote into the job description: deciding what should be produced rather than producing it, and being answerable for the result. The tasks lowest on this page are a better guide to where to spend your time than any general advice about the future of work.
Occupations either side of this one
The four closest scores in the same occupational family, then the four closest anywhere in the index.
Read this carefully. Exposure is not displacement. A high score means current AI systems can produce this work, not that anyone will stop paying a person to do it. Adoption depends on economics, regulation and inertia that this index deliberately does not model. How the score is built.