AI exposure: Ushers, Lobby Attendants, and Ticket Takers
Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
Reading this score
computedAt 33.0% of weighted task load, Ushers, Lobby Attendants, and Ticket Takers sits at the 57th percentile, below the point where a job's centre of gravity has moved. 51.1% of what this role does is untouched, meaning current systems cannot produce that work at all, whatever the commercial incentive.
What holds the line here is presence. Across this occupation's 23 tasks it averages 1.54 out of 3, the highest of the five friction dimensions. In plain terms, a person has to be the one present. This is the friction software does not erode. Where the point of the act is that a human is there, to care or to witness or to take responsibility in the room, automating the output misses what was being paid for.
The most exposed thing this job does is Page individuals wanted at the box office, at 93.3%. The least is Manage informational kiosks or displays of event signs or posters, at 0.0%. A gap of 93.3% between two parts of the same job is the reason this index publishes at task level. An occupation-wide number would have hidden both.
Within personal care and service occupations, this one is more exposed than most. The median across the 31 roles in the group is 23.4%, and only 7 of them score higher than this. Occupational families are not uniform, and the spread inside them is often wider than the gap between them.
What would move this score. Of 23 tasks, 15 are currently banded exposed, 1 assisted and 7 untouched. For that distribution to shift materially would take capability alone, since there is little structural friction here to slow adoption once a system can do the work. The score is re-computed every quarter against a fresh capability reference, and the change is published rather than quietly applied.
Where the score comes from
judgedEvery task is scored through the standardised work activities it maps to. These are this occupation’s averages on the six rubric dimensions. Capability is what AI can do; the other five are what stands in the way.
| Dimension | Mean | Scale |
|---|---|---|
| Capability | 2.15 | 0-4 |
| Embodiment | 1.37 | 0-3 |
| Presence | 1.54 | 0-3 |
| Accountability | 0.52 | 0-3 |
| Context | 1.41 | 0-3 |
| Verification cost | 0.72 | 0-3 |
Task by task
23 tasks, O*NET 31.0| Task | Exposed | Assisted | Untouched | Importance | Band |
|---|---|---|---|---|---|
| Page individuals wanted at the box office. | 93.3% | 6.7% | 0.0% | 3.11 | exposed |
| Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions. | 80.0% | 20.0% | 0.0% | 3.57 | exposed |
| Give door checks to patrons who are temporarily leaving establishments. | 80.0% | 20.0% | 0.0% | 3.01 | exposed |
| Count and record number of tickets collected. | 73.3% | 26.7% | 0.0% | 3.75 | exposed |
| Lead tours and answer visitors' questions about the exhibits. | 55.0% | 20.0% | 25.0% | 3.55 | exposed |
| Distribute programs to patrons. | 55.0% | 20.0% | 25.0% | 2.65 | exposed |
| Examine tickets or passes to verify authenticity, using criteria such as color or date issued. | 50.0% | 25.0% | 25.0% | 4.05 | exposed |
| Refuse admittance to undesirable persons or persons without tickets or passes. | 50.0% | 25.0% | 25.0% | 3.96 | exposed |
| Search for lost articles or for parents of lost children. | 50.0% | 25.0% | 25.0% | 3.70 | exposed |
| Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter. | 50.0% | 25.0% | 25.0% | 4.03 | exposed |
| Work with others to change advertising displays. | 45.0% | 30.0% | 25.0% | 3.00 | exposed |
| Schedule or manage staff, such as volunteer usher corps. | 37.5% | 25.0% | 37.5% | 3.22 | exposed |
| Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events. | 30.0% | 20.0% | 50.0% | 4.33 | exposed |
| Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances. | 30.0% | 20.0% | 50.0% | 4.40 | exposed |
| Manage inventory or sale of artist merchandise. | 30.0% | 20.0% | 50.0% | 3.45 | exposed |
| Settle seating disputes or help solve other customer concerns. | 23.3% | 26.7% | 50.0% | 3.66 | assisted |
| Greet patrons attending entertainment events. | 13.3% | 11.7% | 75.0% | 3.90 | untouched |
| Maintain order and ensure adherence to safety rules. | 8.3% | 16.7% | 75.0% | 4.11 | untouched |
| Clean facilities. | 0.0% | 0.0% | 100.0% | 4.26 | untouched |
| Provide assistance with patrons' special needs, such as helping those with wheelchairs. | 0.0% | 0.0% | 100.0% | 4.20 | untouched |
| Guide patrons to exits or provide other instructions or assistance in case of emergency. | 0.0% | 0.0% | 100.0% | 3.91 | untouched |
| Assist patrons in finding seats, lighting the way with flashlights, if necessary. | 0.0% | 0.0% | 100.0% | 3.36 | untouched |
| Manage informational kiosks or displays of event signs or posters. | 0.0% | 0.0% | 100.0% | 3.05 | untouched |
Task text and importance ratings sourced from O*NET 31.0. Shares computed. The occupation score is the importance-weighted mean.
Occupations either side of this one
The four closest scores in the same occupational family, then the four closest anywhere in the index.
Read this carefully. Exposure is not displacement. A high score means current AI systems can produce this work, not that anyone will stop paying a person to do it. Adoption depends on economics, regulation and inertia that this index deliberately does not model. How the score is built.
What this means in practice
Most of this work is not reachable by current systems, so the immediate pressure is on the administrative edges of the role rather than its core: the scheduling, the reporting, the written records. That is where time is recovered.