AI exposure: Dispatchers, Except Police, Fire, and Ambulance
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
Reading this score
computedDispatchers, Except Police, Fire, and Ambulance sits in the top 2% of every occupation measured. 63.8% of what this job consists of, weighted by how important each task is to the role, is work current AI systems can produce with little standing in the way. Very few occupations score this high. The ones that do tend to share a trait: the output is a document, a calculation or a message, and nobody has to be in a particular room for it to count.
What holds the line here is context. Across this occupation's 12 tasks it averages 1.67 out of 3, the highest of the five friction dimensions. In plain terms, the work depends on knowledge the model cannot hold. Much of this job runs on things that were never written down: what this particular organisation does, what happened last week, what the person across the table actually meant. That context is the barrier, and it erodes as systems are given more access.
The most exposed thing this job does is Relay work orders, messages, or information to or from work crews, supervisors, or field..., at 86.7%. The least is Arrange for necessary repairs to restore service and schedules, at 26.7%. A gap of 60.0% between two parts of the same job is the reason this index publishes at task level. An occupation-wide number would have hidden both.
Within office and administrative support occupations, this one is more exposed than most. The median across the 51 roles in the group is 54.6%, and only 7 of them score higher than this. Occupational families are not uniform, and the spread inside them is often wider than the gap between them.
What would move this score. Of 12 tasks, 12 are currently banded exposed, 0 assisted and 0 untouched. For that distribution to shift materially would take systems being given deeper access to the organisation's own records and history, which is already happening. The score is re-computed every quarter against a fresh capability reference, and the change is published rather than quietly applied.
Task by task
12 tasks, O*NET 31.0| Task | Exposed | Assisted | Untouched | Importance | Band |
|---|---|---|---|---|---|
| Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios. | 86.7% | 13.3% | 0.0% | 4.62 | exposed |
| Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones. | 80.0% | 20.0% | 0.0% | 4.79 | exposed |
| Monitor personnel or equipment locations and utilization to coordinate service and schedules. | 80.0% | 20.0% | 0.0% | 4.37 | exposed |
| Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards. | 80.0% | 20.0% | 0.0% | 3.72 | exposed |
| Prepare daily work and run schedules. | 73.3% | 26.7% | 0.0% | 4.66 | exposed |
| Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information. | 73.3% | 26.7% | 0.0% | 4.39 | exposed |
| Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications. | 55.0% | 20.0% | 25.0% | 4.14 | exposed |
| Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. | 50.0% | 25.0% | 25.0% | 4.65 | exposed |
| Receive or prepare work orders. | 45.0% | 30.0% | 25.0% | 4.46 | exposed |
| Order supplies or equipment and issue them to personnel. | 36.7% | 13.3% | 50.0% | 3.56 | exposed |
| Oversee all communications within specifically assigned territories. | 30.0% | 20.0% | 50.0% | 4.53 | exposed |
| Arrange for necessary repairs to restore service and schedules. | 26.7% | 23.3% | 50.0% | 4.38 | exposed |
Task text and importance ratings sourced from O*NET 31.0. Shares computed. The occupation score is the importance-weighted mean.
Where the score comes from
judgedEvery task is scored through the standardised work activities it maps to. These are this occupation’s averages on the six rubric dimensions. Capability is what AI can do; the other five are what stands in the way.
| Dimension | Mean | Scale |
|---|---|---|
| Capability | 3.25 | 0-4 |
| Embodiment | 0.46 | 0-3 |
| Presence | 0.54 | 0-3 |
| Accountability | 0.79 | 0-3 |
| Context | 1.67 | 0-3 |
| Verification cost | 0.79 | 0-3 |
What this means in practice
Where most of a role's weighted task load is exposed, the work that survives is usually the part of the job nobody wrote into the job description: deciding what should be produced rather than producing it, and being answerable for the result. The tasks lowest on this page are a better guide to where to spend your time than any general advice about the future of work.
Occupations either side of this one
The four closest scores in the same occupational family, then the four closest anywhere in the index.
Read this carefully. Exposure is not displacement. A high score means current AI systems can produce this work, not that anyone will stop paying a person to do it. Adoption depends on economics, regulation and inertia that this index deliberately does not model. How the score is built.