AI exposure: First-Line Supervisors of Passenger Attendants
Supervise and coordinate activities of passenger attendants.
Reading this score
computed36.2% of this occupation's weighted task load is exposed, which puts First-Line Supervisors of Passenger Attendants at the 63th percentile of 923 occupations. The capability is largely there. Its average task scores 2.5 out of 4 on what a current system can produce, and the frictions that hold other jobs in place are comparatively weak here.
What holds the line here is context. Across this occupation's 19 tasks it averages 2.00 out of 3, the highest of the five friction dimensions. In plain terms, the work depends on knowledge the model cannot hold. Much of this job runs on things that were never written down: what this particular organisation does, what happened last week, what the person across the table actually meant. That context is the barrier, and it erodes as systems are given more access.
The most exposed thing this job does is Requisition necessary supplies, equipment, or services, at 80.0%. The least is Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free..., at 8.3%. A gap of 71.7% between two parts of the same job is the reason this index publishes at task level. An occupation-wide number would have hidden both.
Within transportation and material moving occupations, this one is more exposed than most. The median across the 52 roles in the group is 24.2%, and only 6 of them score higher than this. Occupational families are not uniform, and the spread inside them is often wider than the gap between them.
What would move this score. Of 19 tasks, 11 are currently banded exposed, 4 assisted and 4 untouched. For that distribution to shift materially would take cheaper ways to verify output, since the cost of checking is currently doing more to hold this work in place than the cost of producing it. The score is re-computed every quarter against a fresh capability reference, and the change is published rather than quietly applied.
Task by task
19 tasks, O*NET 31.0| Task | Exposed | Assisted | Untouched | Importance | Band |
|---|---|---|---|---|---|
| Requisition necessary supplies, equipment, or services. | 80.0% | 20.0% | 0.0% | 3.67 | exposed |
| Analyze and record personnel or operational data and write related activity reports. | 73.3% | 26.7% | 0.0% | 4.05 | exposed |
| Compute or estimate cash, payroll, transportation, or personnel requirements. | 55.0% | 20.0% | 25.0% | 4.25 | exposed |
| Resolve customer complaints regarding worker performance or services rendered. | 50.0% | 25.0% | 25.0% | 4.55 | exposed |
| Apply customer feedback to service improvement efforts. | 50.0% | 25.0% | 25.0% | 3.97 | exposed |
| Inform workers about interests or special needs of specific groups. | 45.0% | 30.0% | 25.0% | 4.11 | exposed |
| Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers. | 45.0% | 30.0% | 25.0% | 4.09 | exposed |
| Recruit and hire staff members. | 40.0% | 35.0% | 25.0% | 4.29 | exposed |
| Train workers in proper operational procedures and functions and explain company policies. | 37.5% | 25.0% | 37.5% | 4.46 | exposed |
| Meet with managers or other supervisors to stay informed of changes affecting operations. | 33.3% | 16.7% | 50.0% | 4.13 | exposed |
| Enforce safety rules and regulations. | 30.0% | 20.0% | 50.0% | 4.73 | exposed |
| Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications. | 25.0% | 50.0% | 25.0% | 4.10 | assisted |
| Take disciplinary action to address performance problems. | 25.0% | 50.0% | 25.0% | 4.06 | assisted |
| Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems. | 23.3% | 26.7% | 50.0% | 4.05 | assisted |
| Recommend and implement measures to improve worker motivation, work methods, or customer services. | 22.9% | 39.6% | 37.5% | 4.14 | assisted |
| Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance. | 13.3% | 11.7% | 75.0% | 4.25 | untouched |
| Participate in continuing education to stay abreast of industry trends and developments. | 13.3% | 11.7% | 75.0% | 3.89 | untouched |
| Direct or coordinate the activities of workers, such as flight or car attendants. | 13.3% | 11.7% | 75.0% | 4.41 | untouched |
| Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications. | 8.3% | 16.7% | 75.0% | 4.46 | untouched |
Task text and importance ratings sourced from O*NET 31.0. Shares computed. The occupation score is the importance-weighted mean.
Where the score comes from
judgedEvery task is scored through the standardised work activities it maps to. These are this occupation’s averages on the six rubric dimensions. Capability is what AI can do; the other five are what stands in the way.
| Dimension | Mean | Scale |
|---|---|---|
| Capability | 2.47 | 0-4 |
| Embodiment | 0.58 | 0-3 |
| Presence | 1.24 | 0-3 |
| Accountability | 1.21 | 0-3 |
| Context | 2.00 | 0-3 |
| Verification cost | 1.58 | 0-3 |
What this means in practice
Where most of a role's weighted task load is exposed, the work that survives is usually the part of the job nobody wrote into the job description: deciding what should be produced rather than producing it, and being answerable for the result. The tasks lowest on this page are a better guide to where to spend your time than any general advice about the future of work.
Occupations either side of this one
The four closest scores in the same occupational family, then the four closest anywhere in the index.
Read this carefully. Exposure is not displacement. A high score means current AI systems can produce this work, not that anyone will stop paying a person to do it. Adoption depends on economics, regulation and inertia that this index deliberately does not model. How the score is built.