AI exposure: Interviewers, Except Eligibility and Loan
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Reading this score
computed46.6% of this occupation's weighted task load is exposed, which puts Interviewers, Except Eligibility and Loan at the 85th percentile of 923 occupations. The capability is largely there. Its average task scores 2.9 out of 4 on what a current system can produce, and the frictions that hold other jobs in place are comparatively weak here.
What holds the line here is context. Across this occupation's 16 tasks it averages 1.84 out of 3, the highest of the five friction dimensions. In plain terms, the work depends on knowledge the model cannot hold. Much of this job runs on things that were never written down: what this particular organisation does, what happened last week, what the person across the table actually meant. That context is the barrier, and it erodes as systems are given more access.
The most exposed thing this job does is Perform patient services, at 86.7%. The least is Supervise or train other staff members, at 13.3%. A gap of 73.3% between two parts of the same job is the reason this index publishes at task level. An occupation-wide number would have hidden both.
Within office and administrative support occupations, this one is less exposed than the median of 55.9% across the group's 51 roles, with 36 scoring higher. Being in an exposed family does not make a particular job exposed, and the reverse holds too.
What would move this score. Of 16 tasks, 14 are currently banded exposed, 1 assisted and 1 untouched. For that distribution to shift materially would take systems being given deeper access to the organisation's own records and history, which is already happening. The score is re-computed every quarter against a fresh capability reference, and the change is published rather than quietly applied.
Task by task
16 tasks, O*NET 31.0| Task | Exposed | Assisted | Untouched | Importance | Band |
|---|---|---|---|---|---|
| Perform patient services, such as answering the telephone or assisting patients with financial or medical questions. | 86.7% | 13.3% | 0.0% | 4.12 | exposed |
| Review data obtained from interview for completeness and accuracy. | 80.0% | 20.0% | 0.0% | 4.29 | exposed |
| Compile, record, and code results or data from interview or survey, using computer or specified form. | 80.0% | 20.0% | 0.0% | 4.22 | exposed |
| Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator. | 76.7% | 23.3% | 0.0% | 3.64 | exposed |
| Prepare reports to provide answers in response to specific problems. | 73.3% | 26.7% | 0.0% | 3.61 | exposed |
| Meet with supervisor daily to submit completed assignments and discuss progress. | 50.0% | 25.0% | 25.0% | 3.48 | exposed |
| Locate and list addresses and households. | 50.0% | 25.0% | 25.0% | 4.44 | exposed |
| Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension. | 45.0% | 30.0% | 25.0% | 3.60 | exposed |
| Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options. | 40.0% | 35.0% | 25.0% | 4.42 | exposed |
| Assist individuals in filling out applications or questionnaires. | 40.0% | 35.0% | 25.0% | 4.10 | exposed |
| Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency. | 26.7% | 23.3% | 50.0% | 4.57 | exposed |
| Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments. | 26.7% | 23.3% | 50.0% | 4.34 | exposed |
| Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation. | 26.7% | 23.3% | 50.0% | 3.96 | exposed |
| Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person. | 26.7% | 23.3% | 50.0% | 3.91 | exposed |
| Identify and report problems in obtaining valid data. | 23.3% | 26.7% | 50.0% | 4.42 | assisted |
| Supervise or train other staff members. | 13.3% | 11.7% | 75.0% | 3.86 | untouched |
Task text and importance ratings sourced from O*NET 31.0. Shares computed. The occupation score is the importance-weighted mean.
Where the score comes from
judgedEvery task is scored through the standardised work activities it maps to. These are this occupation’s averages on the six rubric dimensions. Capability is what AI can do; the other five are what stands in the way.
| Dimension | Mean | Scale |
|---|---|---|
| Capability | 2.88 | 0-4 |
| Embodiment | 0.50 | 0-3 |
| Presence | 1.25 | 0-3 |
| Accountability | 0.88 | 0-3 |
| Context | 1.84 | 0-3 |
| Verification cost | 1.06 | 0-3 |
What this means in practice
Where most of a role's weighted task load is exposed, the work that survives is usually the part of the job nobody wrote into the job description: deciding what should be produced rather than producing it, and being answerable for the result. The tasks lowest on this page are a better guide to where to spend your time than any general advice about the future of work.
Occupations either side of this one
The four closest scores in the same occupational family, then the four closest anywhere in the index.
Read this carefully. Exposure is not displacement. A high score means current AI systems can produce this work, not that anyone will stop paying a person to do it. Adoption depends on economics, regulation and inertia that this index deliberately does not model. How the score is built.