AI exposure: Billing and Posting Clerks
Compile, compute, and record billing, accounting, statistical, and other numerical data for billing purposes. Prepare billing invoices for services rendered or for delivery or shipment of goods.
Reading this score
computed57.1% of this occupation's weighted task load is exposed, which puts Billing and Posting Clerks at the 94th percentile of 923 occupations. The capability is largely there. Its average task scores 3.2 out of 4 on what a current system can produce, and the frictions that hold other jobs in place are comparatively weak here.
No single friction dominates this occupation. The strongest is context at 1.54 out of 3 and the weakest is presence at 0.24, which is a narrow spread. Where nothing structural stands in the way, exposure tracks capability almost directly, and capability is the thing that changes every quarter.
The most exposed thing this job does is Consult sources, at 93.3%. The least is Weigh envelopes containing statements to determine correct postage and affix postage, at 0.0%. A gap of 93.3% between two parts of the same job is the reason this index publishes at task level. An occupation-wide number would have hidden both.
Within office and administrative support occupations, this one is more exposed than most. The median across the 51 roles in the group is 54.6%, and only 22 of them score higher than this. Occupational families are not uniform, and the spread inside them is often wider than the gap between them.
What would move this score. Of 26 tasks, 21 are currently banded exposed, 0 assisted and 5 untouched. For that distribution to shift materially would take systems being given deeper access to the organisation's own records and history, which is already happening. The score is re-computed every quarter against a fresh capability reference, and the change is published rather than quietly applied.
Task by task
26 tasks, O*NET 31.0| Task | Exposed | Assisted | Untouched | Importance | Band |
|---|---|---|---|---|---|
| Consult sources, such as rate books, manuals, or insurance company representatives, to determine specific charges or information such as rules, regulations, or government tax and tariff information. | 93.3% | 6.7% | 0.0% | 3.92 | exposed |
| Perform general administrative tasks, such as answering telephones, scheduling appointments, and ordering supplies or equipment. | 86.7% | 13.3% | 0.0% | 3.58 | exposed |
| Compute credit terms, discounts, shipment charges, or rates for goods or services to complete billing documents. | 83.3% | 16.7% | 0.0% | 3.50 | exposed |
| Update manuals when rates, rules, or regulations are amended. | 80.0% | 20.0% | 0.0% | 3.39 | exposed |
| Post stop-payment notices to prevent payment of protested checks. | 80.0% | 20.0% | 0.0% | 2.99 | exposed |
| Review compiled data on operating costs and revenues to set rates. | 73.3% | 26.7% | 0.0% | 4.35 | exposed |
| Track accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services, such as legal or accounting services. | 73.3% | 26.7% | 0.0% | 3.94 | exposed |
| Review documents, such as purchase orders, sales tickets, charge slips, or hospital records, to compute fees or charges due. | 73.3% | 26.7% | 0.0% | 3.84 | exposed |
| Contact customers to obtain or relay account information. | 66.7% | 33.3% | 0.0% | 3.44 | exposed |
| Resolve discrepancies in accounting records. | 66.7% | 33.3% | 0.0% | 3.71 | exposed |
| Compare previously prepared bank statements with canceled checks and reconcile discrepancies. | 66.7% | 33.3% | 0.0% | 3.24 | exposed |
| Return checks to customers or retrieve checks returned to customers in error, adjusting accounts and answering inquiries about errors as necessary. | 61.3% | 26.2% | 12.5% | 3.17 | exposed |
| Verify accuracy of billing data and revise any errors. | 60.0% | 40.0% | 0.0% | 4.66 | exposed |
| Keep records of invoices and support documents. | 60.0% | 40.0% | 0.0% | 4.13 | exposed |
| Create billing documents, shipping labels, credit memorandums, or credit forms. | 60.0% | 40.0% | 0.0% | 3.61 | exposed |
| Compile reports of cost factors, such as labor, production, storage, and equipment. | 60.0% | 40.0% | 0.0% | 3.78 | exposed |
| Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods. | 60.0% | 40.0% | 0.0% | 3.49 | exposed |
| Verify signatures and required information on checks. | 60.0% | 40.0% | 0.0% | 2.84 | exposed |
| Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered. | 52.5% | 35.0% | 12.5% | 4.24 | exposed |
| Answer inquiries regarding rates, routing, or procedures. | 45.0% | 30.0% | 25.0% | 4.23 | exposed |
| Monitor equipment to ensure proper operation. | 30.0% | 20.0% | 50.0% | 3.43 | exposed |
| Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems. | 25.0% | 12.5% | 62.5% | 2.38 | untouched |
| Operate typing, adding, calculating, or billing machines. | 20.0% | 5.0% | 75.0% | 4.03 | untouched |
| Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand. | 20.0% | 5.0% | 75.0% | 3.95 | untouched |
| Route statements for mailing or over-the-counter delivery to customers. | 16.7% | 8.3% | 75.0% | 3.24 | untouched |
| Weigh envelopes containing statements to determine correct postage and affix postage, using stamps or metering equipment. | 0.0% | 0.0% | 100.0% | 3.31 | untouched |
Task text and importance ratings sourced from O*NET 31.0. Shares computed. The occupation score is the importance-weighted mean.
Where the score comes from
judgedEvery task is scored through the standardised work activities it maps to. These are this occupation’s averages on the six rubric dimensions. Capability is what AI can do; the other five are what stands in the way.
| Dimension | Mean | Scale |
|---|---|---|
| Capability | 3.25 | 0-4 |
| Embodiment | 0.63 | 0-3 |
| Presence | 0.24 | 0-3 |
| Accountability | 1.03 | 0-3 |
| Context | 1.54 | 0-3 |
| Verification cost | 1.01 | 0-3 |
What this means in practice
Where most of a role's weighted task load is exposed, the work that survives is usually the part of the job nobody wrote into the job description: deciding what should be produced rather than producing it, and being answerable for the result. The tasks lowest on this page are a better guide to where to spend your time than any general advice about the future of work.
Occupations either side of this one
The four closest scores in the same occupational family, then the four closest anywhere in the index.
Read this carefully. Exposure is not displacement. A high score means current AI systems can produce this work, not that anyone will stop paying a person to do it. Adoption depends on economics, regulation and inertia that this index deliberately does not model. How the score is built.