AI exposure: Correspondence Clerks
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
Reading this score
computed57.8% of this occupation's weighted task load is exposed, which puts Correspondence Clerks at the 94th percentile of 923 occupations. The capability is largely there. Its average task scores 3.0 out of 4 on what a current system can produce, and the frictions that hold other jobs in place are comparatively weak here.
No single friction dominates this occupation. The strongest is context at 1.44 out of 3 and the weakest is presence at 0.35, which is a narrow spread. Where nothing structural stands in the way, exposure tracks capability almost directly, and capability is the thing that changes every quarter.
The most exposed thing this job does is Compose letters in reply to correspondence concerning such items as requests for merchandise,..., at 86.7%. The least is Process orders for goods requested in correspondence, at 0.0%. A gap of 86.7% between two parts of the same job is the reason this index publishes at task level. An occupation-wide number would have hidden both.
Within office and administrative support occupations, this one is more exposed than most. The median across the 51 roles in the group is 54.6%, and only 19 of them score higher than this. Occupational families are not uniform, and the spread inside them is often wider than the gap between them.
What would move this score. Of 17 tasks, 13 are currently banded exposed, 0 assisted and 4 untouched. For that distribution to shift materially would take capability alone, since there is little structural friction here to slow adoption once a system can do the work. The score is re-computed every quarter against a fresh capability reference, and the change is published rather than quietly applied.
Task by task
17 tasks, O*NET 31.0| Task | Exposed | Assisted | Untouched | Importance | Band |
|---|---|---|---|---|---|
| Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service. | 86.7% | 13.3% | 0.0% | 3.78 | exposed |
| Type acknowledgment letters to persons sending correspondence. | 86.7% | 13.3% | 0.0% | 3.55 | exposed |
| Complete form letters in response to requests or problems identified by correspondence. | 86.7% | 13.3% | 0.0% | 3.36 | exposed |
| Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature. | 80.0% | 20.0% | 0.0% | 3.67 | exposed |
| Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary. | 76.7% | 23.3% | 0.0% | 3.97 | exposed |
| Maintain files and control records to show correspondence activities. | 73.3% | 26.7% | 0.0% | 4.11 | exposed |
| Compile data from records to prepare periodic reports. | 73.3% | 26.7% | 0.0% | 3.80 | exposed |
| Compute costs of records furnished to requesters, and write letters to obtain payment. | 73.3% | 26.7% | 0.0% | 3.57 | exposed |
| Compile data pertinent to manufacture of special products for customers. | 73.3% | 26.7% | 0.0% | 3.55 | exposed |
| Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints. | 64.2% | 23.3% | 12.5% | 3.96 | exposed |
| Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence. | 55.0% | 20.0% | 25.0% | 3.99 | exposed |
| Confer with company personnel regarding feasibility of complying with writers' requests. | 50.0% | 25.0% | 25.0% | 3.32 | exposed |
| Present clear and concise explanations of governing rules and regulations. | 45.0% | 30.0% | 25.0% | 3.71 | exposed |
| Route correspondence to other departments for reply. | 16.7% | 8.3% | 75.0% | 3.51 | untouched |
| Prepare records for shipment by certified mail. | 16.7% | 8.3% | 75.0% | 3.20 | untouched |
| Ensure that money collected is properly recorded and secured. | 11.7% | 13.3% | 75.0% | 4.43 | untouched |
| Process orders for goods requested in correspondence. | 0.0% | 0.0% | 100.0% | 3.86 | untouched |
Task text and importance ratings sourced from O*NET 31.0. Shares computed. The occupation score is the importance-weighted mean.
Where the score comes from
judgedEvery task is scored through the standardised work activities it maps to. These are this occupation’s averages on the six rubric dimensions. Capability is what AI can do; the other five are what stands in the way.
| Dimension | Mean | Scale |
|---|---|---|
| Capability | 3.03 | 0-4 |
| Embodiment | 0.76 | 0-3 |
| Presence | 0.35 | 0-3 |
| Accountability | 0.82 | 0-3 |
| Context | 1.44 | 0-3 |
| Verification cost | 0.65 | 0-3 |
What this means in practice
Where most of a role's weighted task load is exposed, the work that survives is usually the part of the job nobody wrote into the job description: deciding what should be produced rather than producing it, and being answerable for the result. The tasks lowest on this page are a better guide to where to spend your time than any general advice about the future of work.
Occupations either side of this one
The four closest scores in the same occupational family, then the four closest anywhere in the index.
Read this carefully. Exposure is not displacement. A high score means current AI systems can produce this work, not that anyone will stop paying a person to do it. Adoption depends on economics, regulation and inertia that this index deliberately does not model. How the score is built.