AI exposure: Shuttle Drivers and Chauffeurs
Drive a motor vehicle to transport passengers on a planned or scheduled basis. May collect a fare. Includes nonemergency medical transporters and hearse drivers.
Reading this score
computedAt 25.8% of weighted task load, Shuttle Drivers and Chauffeurs sits at the 48th percentile, below the point where a job's centre of gravity has moved. 59.4% of what this role does is untouched, meaning current systems cannot produce that work at all, whatever the commercial incentive.
What holds the line here is embodiment. Across this occupation's 26 tasks it averages 2.13 out of 3, the highest of the five friction dimensions. In plain terms, the work has to happen in physical space. A language model cannot move matter. Until the robotics to do this work is both good enough and cheap enough to deploy widely, capability in software does not reach it.
The most exposed thing this job does is Prepare and submit reports that may include the number of passengers or trips, hours worked,..., at 80.0%. The least is Perform errands for customers or employers, at 0.0%. A gap of 80.0% between two parts of the same job is the reason this index publishes at task level. An occupation-wide number would have hidden both.
Within transportation and material moving occupations, this one is more exposed than most. The median across the 52 roles in the group is 24.2%, and only 21 of them score higher than this. Occupational families are not uniform, and the spread inside them is often wider than the gap between them.
What would move this score. Of 26 tasks, 10 are currently banded exposed, 1 assisted and 15 untouched. For that distribution to shift materially would take robotics cheap and reliable enough to deploy at scale, not a better language model. The score is re-computed every quarter against a fresh capability reference, and the change is published rather than quietly applied.
Where the score comes from
judgedEvery task is scored through the standardised work activities it maps to. These are this occupation’s averages on the six rubric dimensions. Capability is what AI can do; the other five are what stands in the way.
| Dimension | Mean | Scale |
|---|---|---|
| Capability | 1.63 | 0-4 |
| Embodiment | 2.13 | 0-3 |
| Presence | 1.17 | 0-3 |
| Accountability | 0.90 | 0-3 |
| Context | 1.25 | 0-3 |
| Verification cost | 1.27 | 0-3 |
Task by task
26 tasks, O*NET 31.0| Task | Exposed | Assisted | Untouched | Importance | Band |
|---|---|---|---|---|---|
| Prepare and submit reports that may include the number of passengers or trips, hours worked, mileage driven fuel consumed, or fares received. | 80.0% | 20.0% | 0.0% | 4.66 | exposed |
| Arrange to pick up particular customers or groups on a regular schedule. | 80.0% | 20.0% | 0.0% | 4.42 | exposed |
| Record vehicle routes. | 80.0% | 20.0% | 0.0% | 3.89 | exposed |
| Provide passengers with information or advice about the local area, points of interest, hotels, or restaurants. | 80.0% | 20.0% | 0.0% | 3.48 | exposed |
| Read maps and follow written and verbal geographic directions. | 75.8% | 11.7% | 12.5% | 4.26 | exposed |
| Report any vehicle malfunctions or needed repairs. | 45.0% | 30.0% | 25.0% | 4.73 | exposed |
| Notify dispatchers or company mechanics of vehicle problems. | 45.0% | 30.0% | 25.0% | 4.64 | exposed |
| Complete accident reports when necessary. | 45.0% | 30.0% | 25.0% | 4.34 | exposed |
| Collect fares or vouchers from passengers, and make change or issue receipts as necessary. | 36.7% | 13.3% | 50.0% | 3.91 | exposed |
| Report delays, accidents, or other traffic and transportation situations, using telephones or mobile two-way radios. | 30.0% | 45.0% | 25.0% | 4.40 | assisted |
| Communicate with dispatchers by radio, telephone, or computer to exchange information and receive requests for passenger service. | 26.7% | 23.3% | 50.0% | 4.58 | exposed |
| Pick up or meet passengers according to requests, appointments, or schedules. | 13.3% | 11.7% | 75.0% | 4.56 | untouched |
| Maintain knowledge of first-aid procedures. | 13.3% | 11.7% | 75.0% | 4.20 | untouched |
| Test vehicle equipment, such as lights, brakes, horns, or windshield wipers, to ensure proper operation. | 10.0% | 15.0% | 75.0% | 4.84 | untouched |
| Check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order. | 10.0% | 15.0% | 75.0% | 4.81 | untouched |
| Operate vehicles with specialized equipment, such as wheelchair lifts, to transport and secure passengers with special needs. | 6.7% | 18.3% | 75.0% | 4.75 | untouched |
| Pick up and drop off passengers at regularly scheduled neighborhood locations, following strict time schedules. | 6.7% | 18.3% | 75.0% | 4.68 | untouched |
| Drive shuttle busses, limousines, company cars, or privately owned vehicles to transport passengers. | 6.7% | 18.3% | 75.0% | 4.67 | untouched |
| Comply with traffic regulations to operate vehicles in a safe and courteous manner. | 0.0% | 0.0% | 100.0% | 4.80 | untouched |
| Follow relevant safety regulations and state laws governing vehicle operation, and ensure that passengers follow safety regulations. | 0.0% | 0.0% | 100.0% | 4.78 | untouched |
| Perform routine vehicle maintenance, such as regulating tire pressure and adding gasoline, oil, and water. | 0.0% | 0.0% | 100.0% | 4.71 | untouched |
| Provide passengers with assistance entering and exiting vehicles, and help them with any luggage. | 0.0% | 0.0% | 100.0% | 4.60 | untouched |
| Regulate heating, lighting, and ventilation systems for passenger comfort. | 0.0% | 0.0% | 100.0% | 4.19 | untouched |
| Vacuum and clean interiors, and wash and polish exteriors of automobiles. | 0.0% | 0.0% | 100.0% | 3.74 | untouched |
| Perform minor vehicle repairs, such as cleaning spark plugs, or take vehicles to mechanics for servicing. | 0.0% | 0.0% | 100.0% | 3.71 | untouched |
| Perform errands for customers or employers, such as delivering or picking up mail and packages. | 0.0% | 0.0% | 100.0% | 3.63 | untouched |
Task text and importance ratings sourced from O*NET 31.0. Shares computed. The occupation score is the importance-weighted mean.
Occupations either side of this one
The four closest scores in the same occupational family, then the four closest anywhere in the index.
Read this carefully. Exposure is not displacement. A high score means current AI systems can produce this work, not that anyone will stop paying a person to do it. Adoption depends on economics, regulation and inertia that this index deliberately does not model. How the score is built.
What this means in practice
Most of this work is not reachable by current systems, so the immediate pressure is on the administrative edges of the role rather than its core: the scheduling, the reporting, the written records. That is where time is recovered.