Work activity family
Respond to customer problems or inquiries.
Mean exposed share across the 6 detailed activities in this family is 63.9%. computed
Activities in this family
judged| Detailed work activity | Capability (0-4) | Friction (0-15) | Exposed | Band |
|---|---|---|---|---|
| Respond to customer inquiries. | 4 | 3 | 80.0% | exposed |
| Answer customer questions about goods or services. | 4 | 3 | 80.0% | exposed |
| Correspond with customers to answer questions or resolve complaints. | 4 | 4 | 73.3% | exposed |
| Respond to customer problems or complaints. | 3 | 5 | 50.0% | exposed |
| Communicate with customers to resolve complaints or ensure satisfaction. | 3 | 5 | 50.0% | exposed |
| Resolve customer complaints or problems. | 3 | 5 | 50.0% | exposed |